In an effort to meet the expectations of our customers regarding the products they choose from sansirosports.com we offer the possibility of returning all products for exchange within 14 calendar days from the date of delivery of the products based on writing receipt, provided that they fulfill the following conditions.
Please note that:
- If you intend to return any item, you have to print the Return Form to return your order.
- We reserve the right to reject returned products which are not returned in accordance with the terms of the return policy listed below.
- Also you may be asked to pay the shipping cost of such goods that will be returned back to you in the event of non-conformity.
The following conditions must be met in order to return product to sansirosports.com:
- The application for refund exchange not exceeding 14 working days from the delivery date based on the documents received and should be sent through email to [email protected]
- All returns and exchanges must be received in the original condition that you received the product, without signs of wear and in resale condition.
- The product must have all labels and accompanying tags of the manufacturer that it had when bought, as well as the packaging (i.e. shoebox) that accompanies it.
- When you receive the products you ordered, we recognize that you will want to try to confirm whether they meet your expectations. Some of our products come in direct contact with the skin (e.g. swimming costume). Having this in mind, please when you try these products, wear underwear underneath during their test.
- Please be sure to include the completed return form in the package.
If the product complies with the criteria above, feel free to send it back to us for replacement or refund. Otherwise we reserve the right not to accept the refund.
Please remember that we can move to a refund if the returned products meet all the above requirements and are suitable for re-sale condition.
To return a non-defective product and exchange with another one the expenses are covered by you.
The return of non-defective product takes place after the communication with sansirosports.com by sending e-mail to [email protected] to informed you how to return the product.
The return of non-defective product and refund to the customer as well as the original shipping costs charged to the customer and deducted from the amount to be refunded.
For the return of non wrong, non damaged or otherwise non-defective product for a refund, the customer assumes the shipping cost of return.
The customer is always responsible for the shipping of the product back to our offices, due to the fact that the sansirosports.com as a receiver in not able to search your package to any mailing / shipping.
Sansirosports.com accepts the responsibility of shipping incorrect or defective product which should be reported and returned within 14 working days from the day of delivery of the products based on the documents received by sending e-mail to [email protected] The replacement is done at no cost to the recipient or a full refund if not agreed to any replace.
• The application for refund and exchange cannot exceed 14 working days from the delivery date based on the documents received and made by sending e-mail to [email protected]
• All returns and exchanges must be received in the original condition that you received the product, without signs of wear
• The product must have all labels and accompanying tags of the manufacturer that it has when bought, as well as the packaging (i.e. shoebox) that accompanies it.
We will refund all the money in the same form of payment initially used.
We recommend that you use registered post to send your goods back to us, especially if the value of the product is great. We cannot accept the responsibility of returned products that are lost during the return.